40th International Conference on Production Engineering of Serbia
ICPES 2025
Nis, Serbia, 18-19th september 2025
INFORMATION SYSTEMS IN THE FUNCTION OF BUSINESS LOGISTICS
Srecko Curcic, Dejan Ž. Veljkovic
DOI: 10.46793/ICPES25.200C
Today's world is globalized and dependent on the security and timeliness of supply, which is made possible by a high-quality logistics organization. Additional importance to logistics is given by the trend of moving production to areas with lower production costs, whereby the key competitive advantage becomes: quality and costs within the supply chain, in which logistics is one of the most important links. The global market is characterized by constant competition from large companies that want the best possible positions on the market. Companies have to conquer the market by winning over consumers. Therefore, various methods and techniques are applied in order to increase flexibility, reduce costs, and thus the price of the product, while the quality of the product must be at a certain (required) level. Therefore, consumers must be satisfied in terms of performance, design, quality, price and delivery time of the product. One of the current solutions is the lean approach, which is increasingly being applied both in production and service organizations. The aim of this paper is to familiarize with the basic concepts related to logistics services as activities of companies related to product delivery and customer service. In today's market, which is characterized by the competitiveness of products, a suitable logistics service can ensure adequate market share of products and companies, i.e. retention of existing and acquisition of new customers.
Information systems, logistics, customers
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